How to filter comments

Use Comment filters to narrow the comments in an analysis by comment type, sentiment, relevance, date, or language. Each filter you apply creates a new analysis tab with its own context, metrics, and insights card.

Want the same filters on every search? Set Always-on filters once and they apply to every analysis in your team until you change them.

Apply a filter

1. Open the analysis with the comments you want to filter

2. Click Comment filters

3. Choose your filters (see the sections below)

4. Click Apply

A new analysis tab opens with the context, metrics, and insights card for the filtered comments. Click Reset to clear the selections in the panel and start over.

Filter by comment type

Three comment types are available, and each one has Include, Only, and Exclude options:

• Post author: comments from the post author

• Emoji: comments containing emoji

• Images-GIFs: comments containing images or GIFs

Three more options refine the comment set:

• Exclude spam/bots

• Exclude replies

• Include threads

Filter by sentiment

Sentiment filtering uses five levels, including Neutral. You can filter by Overall sentiment, or by Content and Topic sentiment separately.

Filter by relevance

Relevance filtering narrows comments by how closely they relate to the post. Choose one or more of the four levels: On topic, Relevant, General, and Off topic. For example, select On topic and Relevant to set aside generic reactions and off-topic chatter.

Filter by date

Date filters work on either the comment date or the post date, so you can narrow by when the comments were written or when the posts were published.

Filter by language

Open Language (set to Any language by default), choose Match: Contains or Only, then select the language chips you want. Each chip shows a count for that language.

The Language filter only appears when the analysis has language data, and language data is only available for newly analyzed content. For details, see How to use the analysis breakdown and language filter.

Keyword and username searches

Search by Keyword, Username, or Topic with the Search helpers in the analysis. The results open in a new analysis tab. See How to explore and search the comments.

Set always-on filters

Always-on filters work together with your search text and shortcuts on every search. They're personal to you: they apply only within the current team, and they stay on across every analysis.

1. On the Comment Analysis search bar, open Comment filters. Always-on filters is the last row, just above Reset and Apply filters.

   

2. Click Always-on filters to open its panel. The notice at the top reads "Always active for every analysis. Saved for you within this team."

   

3. Expand a row to set it. All five rows start with nothing applied:

   • Sentiment & relevance (default: Any). Pick from Positive, Leaning positive, Neutral, Leaning negative or Negative, using the Sentiment dropdown (set to Overall). For relevance, pick from On topic, Relevant, General or Off topic.

   • Date (default: Any time). Choose Dated by Comment or Post, an Interval of Day, Week, Month or Year, and a Date.

   • Comment types (default: All types). Set Post author comments, Emoji comments and Images/GIFs to Include, Only or Exclude (Include is the default). Then turn on any of these toggles, which are all off by default:

     • Exclude spam / bots hides overt spam, bot or automated comments Detection isn't guaranteed to catch every automated comment.

     • Exclude replies removes replies.

     • Include threads brings in the rest of a matching comment's reply thread, even when those replies don't match.

   • Keywords (default: None). Add words or phrases to include or exclude.

   • Usernames (default: None). Include or exclude specific accounts.

   

4. Click Apply filters in the footer. Reset sits next to it.

Frequently asked questions

What's next

Show or hide sections on the insights card in How to show or hide Insight card sections, filter comments by language in How to use the analysis breakdown and language filter, or run keyword, username, and topic searches in How to explore and search the comments.