How to filter comments

Use filters to narrow down the comments in your analysis. You can filter by sentiment, relevance, keyword, and comment type in the Explore section.

Filter in the Explore card

The Explore card sits above the Insights card in your analysis. This is where you access all filtering options.

1. Open an existing analysis or create a new one

2. In the Explore card, click the top right "Select Filters"

3. Choose how you want to filter:

   • Sentiment — filter comments by positive, negative, or neutral sentiment

   • Relevance — filter comments by how relevant they are to the post topic

   • Keywords — search for specific words or phrases in comments

   • Comment Types — filter by the type of comment (questions, feedback, etc.)

   • Usernames — filter comments from specific commenters

4. Apply your filters

Use shortcuts for quick filtering

Shortcuts are preset filters for common use cases. In the Explore card, click any shortcut to quickly filter your comments:

• Sentiment or Relevance — quick access to the most common filters

• Keyword/Mention — find comments containing specific keywords or @mentions

• Question — show only comments that ask questions

• Criticism Towards Creator — filter to negative comments about the creator

• Support Towards Creator — filter to positive comments about the creator

• Awareness — comments showing brand or product awareness

• Category Support — comments expressing support for a category or topic

• Conversion — comments showing purchase intent or buying behavior

• Evaluation — comments evaluating or comparing options

• Feedback — comments providing direct feedback

Filter by sentiment from the Insights card

You can also jump directly to sentiment filtering from the Insights card.

1. Open an existing analysis

2. Hover over the sentiment section in the Insights card

3. Click Filter by sentiment

This opens the Explore card with sentiment filters ready to apply.

What happens when you filter

After you apply filters or search, a new analysis tab appears below the Explore card. This tab contains:

• Context for your search or filter

• Metrics for the filtered comment set

• Its own Insights card showing themes and topics from those comments

Each filter or search you run creates a separate tab, so you can compare different views of your comments without losing your original analysis.

What's next

Learn more about working with your analysis in How to show or hide analysis sections or export your results in How to export an analysis.